Managed Computing™

Why worry about IT? Our Managed Computing™ service removes the hassle, stress and unpredictable overheads of computer management. We act as your IT department, supporting, managing and fixing your computers remotely from our London office via your broadband connection.

what are the benefits?

• We manage your systems so you can focus on your work
• Fixed price service with predictable costs - no expensive call-out charges
• We use the same high-performance technology as corporations and your larger competitors, but without the overheads
• Dedicated technical support with a single, quick response number for all problems - no technical knowledge necessary
• Constant maintenance so no disruption to your workflow and practices
• Single point of contact with named account manager who knows your business and ensures your needs are met

Managed Computing includes the following services:

maintenance

We do continual routine maintenance on your computer - just like you would on a car.

These include:

• installation of security updates as they come out
• monitoring for any signs of faults
• management of firewall and other security settings
• updates of anti-virus and anti-spam software  

support

Support is at the core of our Managed Computing service. We supply a rapid-response helpdesk  A single point of contact and a single number for all issues ensures the fastest, most reliable service at all times.

Support under a Managed Computing contract covers the hardware, software and services that we supply, including callouts. We can include other items by prior agreement. It does not cover provisioning new equipment, tuition, or the results of gross negligence and force majeure.

We support Windows-based systems, including the servers, networks and computers. MAC

Our support includes:

Expert teams

4 engineers form a dedicated support team for each set of customers. This ensures personal contact, local knowledge, and ability to respond quickly at all times.

Priority system

We log all problems as numbered cases so we can deal quickly with urgent problems that may be stopping you work.

Fast response

Our support engineers work primarily from our office using remote management tools. And if necessary we send out the scooters.

Predictable costs

Our charges are either included under a Managed Computing contract or billed on a pay-as-you-go basis.

supply

It's easy to buy computer equipment but hard to get the correct technology to meet your needs. With our supply service, we manage your hardware and software supplies. This guarantees suitability, reliability and compatibility. We can tell you what fits and what doesn't, avoiding expensive mistakes and regular crashes.

The benefits of our supply service include:

Better choices

We match your equipment to business needs and your existing systems.

Expert advice

We select mainstream future-proof items likely to be useable for years to come.

No trouble

All products we supply are covered under fixed-cost plans - with a very flexible returns policy.

Good value

We get good prices from our supplies and pass the savings onto you.

Never run out

We hold a supply of essential items - computers, routers, software - for same day delivery.